Fulfillment Policy
By creating an account and subscribing to our fleet management software service, you agree to be charged for the services as outlined in this Fulfillment Policy. Payments are processed securely through Stripe (Stripe Services Agreement - United States).
Service Delivery
Upon successful payment through Stripe, you will gain immediate access to our fleet management software. Our team will assist with any necessary setup or configuration to ensure you can start using the software without delay. Access credentials and instructions will be provided via email.
Billing and Charging
- - Monthly Billing: On the first day of each month, you will be charged the full monthly subscription fee for each vehicle that is active in your fleet at that time. The monthly fee per vehicle is based on your subscription type.
- - Mid-Month Activations: If you activate a new vehicle during the month, you will be charged a pro-rated fee for the remaining days of the month. This charge will be included in your next monthly invoice.
- - Deactivations: If you deactivate a vehicle during the month, you will receive a credit for the unused days of the month, calculated based on a 30-day month. This credit will be applied to your account and can be used to offset future charges.
Cancellation and Credits
To cancel your subscription, you must first deactivate all vehicles in your fleet. Once all vehicles are deactivated, you can cancel your subscription by going to billing page and clicking "Cancel Subscription" button at the bottom of the page or by contacting support. Please note that if any vehicles remain active at the start of the next billing cycle, you will be charged for those vehicles. Credits from deactivations are non-expiring and automatically applied to future invoices. We do not provide refunds for charges incurred due to failure to deactivate vehicles before the billing cycle.
Customer Responsibilities
You are responsible for managing the activation and deactivation of vehicles in your fleet. It is important to deactivate vehicles that are no longer in use to avoid unnecessary charges. Our system will automatically charge you for any active vehicles at the beginning of each billing cycle.
For any questions or concerns regarding billing, subscriptions, or service delivery, please contact our support team at support@expert-eld.com or calling us at +1 (630) 222-0048.